Our company, Selim Gül Turizm Araç Kiralama Ltd. Şti. / SGT Araç Kiralama Ltd. Şti., acts in the capacity of "Data Controller" pursuant to the Personal Data Protection Law No. 6698 ("KVKK"), which was published in the Official Gazette dated April 7, 2016, and related legislation.
As the Data Controller, our company will record, store, and update your personal data in accordance with the Personal Data Protection Law and related legislation as outlined below. Your personal data may only be disclosed to third parties, transferred, classified, and processed within the limits set forth in the Law and applicable legislation.
- Your name, surname, ID number, passport number, place and date of birth, parents' names, gender, marital status, and other identity details
- Your address, phone number, email address, workplace information, and other contact details
- Information obtained during the conclusion of a car rental contract
- Financial data such as payment and invoicing information, IBAN, credit card and bank account details, credit score, and attachments
- CCTV footage recorded during your visit to our branches and offices
- Vehicle plate numbers recorded when using our parking lots
- Documents requested as annexes to rental agreements such as business activity certificates, professional credentials, union ID cards, signature circulars, and declarations
- Personal data contained in emails sent to our official email addresses or in letters sent to our legal address
- Your data from the Social Security Institution
- Voice recordings from call center conversations
- Your CV and personal data obtained from references if you apply for a job
- If employed, all information in your personnel file and required documents such as health records
Your personal data listed in Section 2 are processed for the following purposes:
- To improve services through analysis
- To inform you about your reservations
- For invoicing purposes
- To verify your identity
- To respond to your questions or complaints
- To comply with internal policies of group companies
- To measure and enhance customer satisfaction
- To send promotional emails about special offers, campaigns, and services
- To perform collection operations such as mail-order and transfer instructions
- To provide vehicle protection services
- To send you monthly/daily rental offers
- To obtain tech services from third parties to improve service quality
- To provide required data to regulatory and public authorities
- To share vehicle rental data with institutions such as law enforcement
- To collaborate with partners or other third parties for offering and promoting services
- To determine your location during road assistance calls
- To securely store and back up legally required data, prevent data loss, and fulfill legal follow-up requirements
Your personal data may be transferred domestically and internationally to:
- Group companies
- Courier and cargo companies (if documents need to be sent)
- Lawyers, auditors, consultants, and other service providers
- Financial institutions
- Banks
- Mobile operators for important notifications
- Authorized representatives or attorneys
- Official authorities such as courts, tax offices, and enforcement offices
- Subcontractors and other business partners
Our company may collect personal data verbally, in writing, or electronically through our headquarters, branches, website, call center, mobile applications, SMS, voice response system, and face-to-face channels. The data may be collected, processed, and transferred based on your consent and/or in accordance with Articles 5 and 6 of the Personal Data Protection Law.
You may submit your requests and inquiries to our headquarters at Ürgenpaşa Mahallesi Atatürk Caddesi No:99 Antakya/Hatay. Under the Law, you have the right to:
a) Learn whether your data is processed
b) Request information if it has been processed
c) Learn the purpose of processing and whether it is used appropriately
d) Know the third parties to whom it is transferred domestically or abroad
e) Request correction of incomplete or incorrect data
f) Request deletion or destruction under Article 7 of the Law
g) Request notification to third parties of any correction or deletion
Your requests will be processed free of charge within thirty days. If the process incurs a cost, a fee may be charged according to the tariff set by the Personal Data Protection Board.
